job description

Duties & Responsibilities

• Implements corporate retail training programs within Hub/Area


• Reports on individual and service center progress and identifies additional training needs; may assist in developing new training courses associated with the introduction of new products or services.

In concert with Area Administration:

• Complete any other service center-specific responsibilities as needed.


• Responsible for training to overall Service Center operational performance and results.


• Responsible for training to achieve compliant scores on monthly and quarterly service center audits, including the quarterly Service Center scorecard.


• Ensure that all associates are exhibiting service excellence through the modeling and coaching of training and delivery service standards and the avoidance of risk.

WHAT YOU"LL BRING

Knowledge of:

• Strong sales and customer service skills


• Strong oral and written communication skills


• All Service Center’s within the Market/Hub

For more information, and to apply, click here!