Duties & Responsibilities
In concert with Area Administration:
- Implements corporate retail training programs within Hub/Area
- Reports on individual and service center progress and identifies additional training needs; may assist in developing new training courses associated with the introduction of new products or services.
WHAT YOU"LL BRING
- Complete any other service center-specific responsibilities as needed.
- Responsible for training to overall Service Center operational performance and results.
- Responsible for training to achieve compliant scores on monthly and quarterly service center audits, including the quarterly Service Center scorecard.
- Ensure that all associates are exhibiting service excellence through the modeling and coaching of training and delivery service standards and the avoidance of risk.
- Strong sales and customer service skills
- Strong oral and written communication skills
- All Service Center’s within the Market/Hub
For more information, and to apply, click here!