job description

A Customer Service Representative requires strong dedication to providing a high level of service to our customers.  Partners with sales to manage customer relationships and expectations.  This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication amongst all stakeholders and helping to drive the company’s strategy forward as a valued added supplier. 



Responsibilities/Duties

• Serve as first point of contact for the customers when processing orders and requests


• Collaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer


• Processes customer complaints, returns, and invoices in a timely manner


• Responds to customer requests for product information and samples


• Manages customer complaints to ensure proper corrective actions are taken, documenting information appropriately


• Manages ongoing contracts and request quotes or new contracts as needed


• Verifies contract pricing in CRM is accurate to ensure correct invoicing


• Resolves customer payment discrepancies


• Obtains required approvals to issue customer credits as needed


• Tracks shipments for customers and provides assistance in expediting


• Problem solves to ensure customer is supplied through product shortages, production failures or truck shortages


• Manages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer 


• Manages consignment process for approved customers, questioning any discrepancies in inventory

For more information on this position, and to apply, click here!