Residential Installation & Service Technician

Comcast Business / xfinity Retail

job description

Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position. Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.

Job Description

Up to $1,500 Sign-on Bonus (amounts may vary per location)

Compensation: $17/hr + Quarterly Bonuses & Paid Training, Comprehensive Benefits package effective Day 1, including Health, Dental, Vision; Highly Discounted Cable Services, 21 Paid time off + 8 Company observed holidays and much more!

Core Responsibilities

  • Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

  • Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.

  • Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.

  • Communicates, engages and provides customer with education on products and services.

  • Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.

  • Displays active listening skills, perceive emotional awareness in difficult situations and empathize with customers to enhance an overall positive experience.

  • Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).

  • Manipulates connectors, fasteners, wire and uses hand tools.

For more information on this position, and to apply, click here!

contact information

business: Comcast Business / xfinity Retail
address: 108 E Barnett Av
Forsyth, IL 62535
phone: 309-303-2021 (Call Now)